EVECTOR offers a comprehensive portfolio of maintenance and support services for its products, services and solutions for different environment-to include life cycle support, rapid response coverage and single point of accountability for your basic as well as mission critical open source environments. EVECTOR provides advisory, remedial as well as corrective support options to aid the customers in their maintenance and support requirements

Support Options :

EVECTOR offers a tiered model of support that allows you to select the desired level of support which makes the most sense for the business. Multiple levels of service and support are provided along with many optional services-from telephone/email support, web chats to a dedicated onsite engineer who brings full-time support, knowledge and expertise for business critical situations. The support and maintenance options include technical tips, application notes, sample codes, manuals, installation advisories, problem reports, known/fixed problems summery report, patches, upgrades, defect fixes etc. EVECTOR also offers modular L1,L2,L3,L4 engineering support.

Support Model :

EVECTOR’s maintenance and support division are managed and staffed by customer support engineers. It has a methodical defined process to include problem analysis, isolation and resolution, escalation processes, flexible coverage window options and advisory/consulting services for trouble shooting and critical problems.

The support division diagnoses and gives severity classifications to problems and strives to resolve customer problem by involving various technical groups including the engineering division if required. The engineers will maintain regular contact with the customer to provide visibility of the problem status and resolution progress

Maintenance services:

EVECTOR provides flexible maintenance plans to support it’s solutions and offerings. The maintenance services include patch releases, bug fixes, upgrades, work arounds, feature enhancements and other maintainability aspects such as module or unit cohesion, coupling, employment of coding standards, defect fixes, source code analysis and performance tuning.